Recently I read an incredible book on communication by Connie Dieken entitled: Talk Less, Say More: 3 Habits to Influence Others and Make Things Happen. This is one of those rare books that not only provides you with effective communication strategies, but also an easy to understand framework to apply those strategies. I created a mindmap that captures the 3 step process/framework and its main components. If you are interested in a one-on-one mindmapping coaching session, go to: mindmapblog.com
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