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An overview of POINTS Tool to Prepare for Customer Meeting. Tool was invented by consultancy firm Mercuri Internation

tfahmy666 05 July 2014

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iMindMap Map

Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively man…

LiamHughes 08 February 2012

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Xmind Map

This mindmap is based on analysis of over 700 unique B2B purchases doen by Harvard Business Review , it shows the seven distinct customer contact prof…

tfahmy666 24 July 2012

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iMindMap Map

This is a summary of an article by Robert Moment a customer service consultant

tfahmy666 24 July 2013

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iMindMap Map

This Mind Map is a summary of an article posted by Errol Allen Consulting that gives an overview of the four C's of customer service: Commitment, Comp…

tfahmy666 16 January 2013

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iMindMap Map

To be used by the Account manager, this template can be used to map out a customer account to help develop the best solution to fit the customer’s nee…

mindgenius 26 February 2013

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MindGenius Map

Use this mind map template to think about the important attributes of your different customer types, and explore ways to improve your propositions for…

LiamHughes 08 June 2017

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MindMeister Map

Plan a winning sales strategy that will see sales exceed expectations.

mindgenius 19 April 2018

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MindGenius Map

Use this iMindMap template as the starting point to build out your understanding of a prospective or current customer. Mind maps are a fantastic way t…

biggerplate 13 September 2023

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iMindMap Map

This MindView template helps you and your team to step into the shoes of your customer, and brainstorm how they may be thinking, feeling, and acting. …

biggerplate 09 May 2023

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MindView Map

This mind map includes the main components of storytelling in business life

MINDMAPPERTUBA 05 February 2023

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iMindMap Map

This XMind template provides the primary headings for brainstorming and developing your own Business Model Canvas, where you can capture key ideas and…

biggerplate 07 April 2022

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Xmind Map

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