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Mind Maps

Handling Customer Complaints The LAAF Method
This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy666 11 April 2014
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69
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iMindMap Map
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to ma…
rbonnard 13 August 2013
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54% match
MindManager Map
Seven Deadly Sins of Speaking
Summary of TED talk by Julian Treasure: "How to speak so that people want to listen"
tfahmy666 30 June 2014
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iMindMap Map
PERSONALITIES
The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails." (William Arthur Ward)
MapasMentales 09 March 2019
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iMindMap Map
Didn't Get That Promotion?
Getting passed over for a promotion can be disheartening and even humiliating. Whether you thought you deserved the job or were promised it, no one li…
rbonnard 27 November 2011
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MindManager Map
Customer Insights Mind Mapping to Satisfy
A simple template for getting a deep understanding of customers’ need, establishing priorities and actions, then monitoring progress using a mind map
graham 03 December 2015
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iThoughts Map
Customer Empathy Mind Map
Use this SimpleMind template mind map to think in depth about your customers from various perspectives, then align your business activities up to the …
biggerplate 15 August 2018
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26% match
SimpleMind Map
Customer Empathy Mapping
This mind map template helps you and your team to step into the shoes of your customer, and brainstorm how they may be thinking, feeling, and acting. …
biggerplate 01 March 2021
1998
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Inspiration Map
Customer Empathy Mind Map (XMind)
Use this XMind template to help you and your team step into the shoes of your customer, and brainstorm how they may be thinking, feeling, and acting. …
biggerplate 28 April 2022
627
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Xmind Map
How to Deal with Irate Customers
Summary of an article by John Tschohl, the internationally recognized service strategist
tfahmy666 18 May 2014
3440
56
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24% match
iMindMap Map
Customer Empathy Template (iThoughts)
This iThoughts template helps you and your team to step into the shoes of your customer, and brainstorm how they may be thinking, feeling, and acting.…
biggerplate 28 April 2022
530
9
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24% match
iThoughts Map
Customer Empathy Mind Map
This MindManager template helps you and your team to step into the shoes of your customer, and brainstorm how they may be thinking, feeling, and actin…
LiamHughes 29 November 2021
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MindManager Map

Webinars

Mind Mapping for Customer Retention
Research by Bain & Company has shown that increasing customer retention rates by 5% increases profits by 25% to 95%. A Rain Group survey found an aver…
Warwick Brown 29 October 2019
100% match
Customer Profiling with Mind Maps
Join Biggerplate Founder Liam Hughes as he explores the ways in which mind maps can help businesses to better consider (and cater for) their different…
Liam Hughes 07 June 2017
76% match
Sales Prospecting: From Ideation to Customer Access
This webinar will explore the benefits of mind mapping in sales prospecting from ideation to customer access, showing the streamlining and efficiency…
Tony Hackett 10 October 2017
76% match
Mind Mapping your Customer Referral Strategy
What if you could get more than 50% of your clients through referrals? Dimitris will share the basic principles of referral marketing, and how to use …
Dimitris Bronowski 18 September 2018
76% match
Essential Mind Maps for Marketers
In this session Liam will explore a practical set of reusable mind map templates to support essential marketing activities, including campaign and con…
Liam Hughes 27 May 2022
76% match
Visual Thinking for Sales & Client Management
Stuart shares methods for using mind mapping and other visual thinking approaches as part of a comprehensive approach for sales and account management…
Stuart Miller 27 May 2022
76% match
Real World Mind Mapping in Sales
Kenny Elphick is a veteran of both sales and mind mapping. In this session, he will share real world examples of how he has applied mind mapping to sa…
Kenny Elphick 27 May 2022
76% match
Driving Business Success with Mind Maps
In today's dynamic business landscape, clarity of thought and precision in execution are paramount. In this video Kevin (Sully) Sullivan demonstrates …
Kevin Sullivan 28 September 2023
53% match
Team Alignment with Mind Mapping Frameworks
In this webinar Kranthi will illustrate how mind mapping can enable team alignment,and foster collaboration. He will explore how to use mapping for pr…
Kranthi Kiran 11 May 2021
45% match
Mind Maps for Strategic Planning and Execution
In this webinar, Brian Sodl shows how mind maps can be used to develop a clear strategy and execution plan for teams and organisations. Brian shows ho…
Brian Sodl 19 January 2017
34% match
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