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Apple's Five Steps of Customer Service
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This is a summary of article "Apple's Five Steps of Customer Service" by Myra Golden
tfahmy66625 February 2013
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Handling Customer Complaints The LAAF Method
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This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy66611 April 2014
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To Do List
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Getting Things Done is a very popular approach to "Time Management" created by David Allen. Here you can find an easy to use model to be use…
marcox22 March 2014
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The Whale and the Reactor Book summary and notes
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This is a summary and notes from reading the book "The Whale and the Reactor" by Langdon Winner. The book deals with "technology" …
vahidm22 November 2024
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How to mindmap?
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Using Tony Buzan's "Mind maps for kids" I am doing activities with casual relief teachers. Outline some of the benefits of mind mapping.…
ihall205726 February 2015
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Big Data : Visualisation à la rescousse !
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La surcharge d'informations est devenue un problème majeur du XXIéme siècle. Dans un excellent article, Caroline Goulard, fait l'analys…
Signos27 June 2012
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Critical Thinking using "5WH"
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This method of Critical Thinking is based on a quote by Rudyard Kipling, (1865-1936) in his "Just So Stories: The Elephant's Child" (190…
rlagill26 August 2020
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core socialist values社会主义核心价值观
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The Core Socialist Values is a set of new official interpretations of Chinese socialism promoted at the 18th National Congress of the Communist Party …
kala03 October 2018
Map
I Am Spiderman
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Mind Mapping has been such a part of my DNA for so long that I tend to forget that those new to the technique call them "Spider Diagrams". …
Entertrainer27 May 2014
Map
Heuristic Problem Solving Methods
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A look at "rule of thumb" or "heuristic" problem solving methods.
mindgenius28 January 2015
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