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This is a summary of an article by Robert Moment a customer service consultant

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10 tips on how to get your money back for poor customer service and defective products.

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Disney Compass Tool for Customer Service

tfahmy66625 April 2016

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This is a summary of article "Apple's Five Steps of Customer Service" by Myra Golden

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Use this template as a general review of your customer to help you understand how they are using your product and how customer service can be improved…

mindgenius24 February 2013

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Defining customer personas is an important step for anyone involved in business, marketing, product development, or customer services. With Mind Mappi…

SUBRAMKR22 September 2023

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Jim Lauria recently used Mind Mapping or (Idea Mapping) to help him publish an eBook titled How to Get Your Money Back From Big Companies – a guide to…

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This was my very first mind map presentation in 2011. I developed it to initiate repositioning our customer service; my audience included the Zonal Di…

abdumabello18 September 2015

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Ensure you meet customer expectations with this Service Delivery Project work breakdown structure.

mindgenius12 March 2018

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Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to ma…

rbonnard13 August 2013

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