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Customer Experience is currently a high priority for content marketers. There are numerous books on the topic these days, but Jay Baer and Daniel Lemm…

Roger_C_Parker10 February 2020

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An adapted 5W&1H Mind Map for recording your Design Thinking Empathy observations

marcox27 March 2017

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In Mean People Suck, Michael Brenner, the founder of the Marketing Insider Group, addresses the decline of empathy in business. Employees without empa…

Roger_C_Parker31 January 2020

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All the channels we came across so far to communicate with a customer, as well as everything else you need when communicating like controlling e.g.

thomasdori30 September 2020

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Primate cooperation is relevant to the debate about the origins of human empathy, especially because of the tendency to put human capacities on a pede…

LeoGermany01 February 2016

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