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This is a summary of an article by Robert Moment a customer service consultant

tfahmy66624 July 2013

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3361

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10 tips on how to get your money back for poor customer service and defective products.

jimlauria22 December 2013

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5790

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Disney Compass Tool for Customer Service

tfahmy66625 April 2016

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2555

0

Ensure you meet customer expectations with this Service Delivery Project work breakdown structure.

mindgenius12 March 2018

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7145

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To be used by the Account manager, this template can be used to map out a customer account to help develop the best solution to fit the customer’s nee…

mindgenius26 February 2013

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6972

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Use this template as a general review of your customer to help you understand how they are using your product and how customer service can be improved…

mindgenius24 February 2013

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5037

4

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to ma…

rbonnard13 August 2013

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7210

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This is a summary of article "Apple's Five Steps of Customer Service" by Myra Golden

tfahmy66625 February 2013

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Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively man…

LiamHughes08 February 2012

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2780

0

A prospectus on engaging students in the classroom using Twitter

Fburnett26 September 2011

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