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overview

tfahmy666 13 March 2015

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This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow

tfahmy666 11 April 2014

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An overview of best teaching techniques as described by Eric Jensen in his book "Teaching with poverty in Mind"

tfahmy666 07 June 2014

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An overview of Brain's Left -Right Hemispheres as described by Daniel Pink in his book "A Whole New Mind"

tfahmy666 14 June 2014

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Mind Map guide for how to Pitch Your Positioning Statement (CRABS tool) in an effective way

tfahmy666 08 May 2014

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In his book "Contagious Why Things Catch On" Jonah Berger breaks down the studies into six STEPPS of contagiousness: social currency, trigge…

tfahmy666 22 April 2014

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taken from book "The Back of the Napkin" by Dan Roam, this is a tool that helps to clump most problems into 6 categories

tfahmy666 17 December 2014

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Brief introduction to the science of Anthropology

tfahmy666 08 March 2014

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Summary of an article by John Tschohl, the internationally recognized service strategist

tfahmy666 18 May 2014

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This is a summary of HBR Article by by Christine M. Riordan on Empathic Listening

tfahmy666 12 February 2014

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an overview of Gender Differences in Performing Skills as summarized in Eric Jensen's book "Brain-Based Learning" note that these are g…

tfahmy666 27 December 2013

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This is a summary of HBR article on the new skills that sales people should have

tfahmy666 08 August 2012

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Mind Maps

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