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This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow

tfahmy666 11 April 2014

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iMindMap Map

This social media framework will guide you through some key steps and tools that can help you build your online personal brand. Use this map as a temp…

tosolini 14 March 2011

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MindManager Map

A quickly created map that looks at rapport and some of the key words/phrases to keep in mind when trying to build rapport with others.

LiamHughes 03 January 2012

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iMindMap Map

This is a summary of McKinsey's article by Marvin Bower

tfahmy666 25 March 2014

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iMindMap Map

Great quotes inspire us to change, to grow, and to become our best selves. Dave Kerpen researched thousands of quotes from successful leaders for h…

merv_pol 02 April 2013

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MindManager Map

This is a summary of article "Apple's Five Steps of Customer Service" by Myra Golden

tfahmy666 25 February 2013

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iMindMap Map

Here's my notes compiled while listening to the excellent and highly popular TED talk by Simon Sinek about how leaders inspire action by STARTING WITH…

biggerplate 06 June 2015

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MindMeister Map

Mind map created in realtime during a TED Talk from Julian Treasure on 'How to Speak So That People Want to Listen'

BarneyHughes 22 July 2014

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iMindQ Map

Summary of TED talk by Julian Treasure: "How to speak so that people want to listen"

tfahmy666 30 June 2014

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iMindMap Map

Summary of TED talk by Julian Treasure: "How to speak so that people want to listen"

tfahmy666 30 June 2014

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iMindMap Map

Thoughts as we enter a "New Era of Computing" with intelligent systems that can "listen, learn, hypothesize and suggest"

GarryGomersall 01 April 2014

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Xmind Map

Combining four different models for influencing to show on one map how to influence.

willgorow 12 March 2013

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MindManager Map

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