Search results (481)

Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively man…
liamhughes 08 February 2012
9193
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XMind Map
A simple template for getting a deep understanding of customers’ need, establishing priorities and actions, then monitoring progress using a mind map
graham 03 December 2015
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iThoughts Map
Summary of an article by John Tschohl, the internationally recognized service strategist
tfahmy666 18 May 2014
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iMindMap Map
10 tips on how to get your money back for poor customer service and defective products.
jimlauria 22 December 2013
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MindManager Map
This is a summary of an article by Robert Moment a customer service consultant
tfahmy666 24 July 2013
2537
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iMindMap Map
Disney Compass Tool for Customer Service
tfahmy666 25 April 2016
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iMindMap Map
This Mind Map is a summary of an article posted by Errol Allen Consulting that gives an overview of the four C's of customer service: Commitment, Comp…
tfahmy666 16 January 2013
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iMindMap Map
This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy666 11 April 2014
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iMindMap Map
All you need to know about Twitter and how it can help your business
imindq 25 July 2013
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iMindQ Map
Use this template as a general review of your customer to help you understand how they are using your product and how customer service can be improved…
mindgenius 24 February 2013
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MindGenius Map
A scorecard example, developed in the BPO world
steverothwell 18 February 2011
5105
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MindManager Map
This is a summary of article "Apple's Five Steps of Customer Service" by Myra Golden
tfahmy666 25 February 2013
4074
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iMindMap Map

Upcoming Webinars:

Mind Mapping for Marketers
Mind Mapping for Marketers
This webinar explores the three most important uses of mind maps for marketers and shows why collabo…
Speaker: Raphaela Brandner
Date: 22 October 2019
Mind Mapping for Customer Retention
Mind Mapping for Customer Retention
Research by Bain & Company has shown that increasing customer retention rates by 5% increases profit…
Speaker: Warwick Brown
Date: 29 October 2019
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