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Handling Customer Complaints The LAAF Method
This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy666 11 April 2014
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Seven Deadly Sins of Speaking
Summary of TED talk by Julian Treasure: "How to speak so that people want to listen"
tfahmy666 30 June 2014
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PERSONALITIES
The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails." (William Arthur Ward)
MapasMentales 09 March 2019
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Didn't Get That Promotion?
Getting passed over for a promotion can be disheartening and even humiliating. Whether you thought you deserved the job or were promised it, no one li…
rbonnard 27 November 2011
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Sections of Part 2 of The Mental Health Act (2007)
I don't really even know if this is useful, but I have been thinking about how best to conceptualise and memorise the sections of the mental health ac…
otstudent 03 May 2013
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to ma…
rbonnard 13 August 2013
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Dealing with Your Incompetent Boss
Everyone complains about his or her boss from time to time. In fact, some consider it a national workplace pastime. But there's a difference between e…
rbonnard 07 June 2011
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Perfect Self-statements for FAILURE
Failure.. Yeah. you heard it right. Failure creates a deep negative impact in our minds, but.. it is possible to change the way how we see a failure. …
BabouSrinivasan 10 November 2016
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COMPLAINING
the Bible King James Bible Bible Topics Bible Study Christianity
bibleminister 12 December 2018
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7 Ways to Protect Yourself from Other People’s Negative Energy
Dealing with negativity can be quite a downer. I once had a coworker whose negative energy would wash over me on a daily basis. In our conversations…
Abdulmaguid 16 February 2016
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