Search results (563)

Mind Maps

Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively man…
liamhughes 08 February 2012
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XMind Map
A simple template for getting a deep understanding of customers’ need, establishing priorities and actions, then monitoring progress using a mind map
graham 03 December 2015
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iThoughts Map
Summary of an article by John Tschohl, the internationally recognized service strategist
tfahmy666 18 May 2014
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iMindMap Map
This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy666 11 April 2014
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iMindMap Map
This Mind Map is a summary of an article posted by Errol Allen Consulting that gives an overview of the four C's of customer service: Commitment, Comp…
tfahmy666 16 January 2013
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iMindMap Map
This is a summary of an article by Robert Moment a customer service consultant
tfahmy666 24 July 2013
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iMindMap Map
10 tips on how to get your money back for poor customer service and defective products.
jimlauria 22 December 2013
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MindManager Map
Disney Compass Tool for Customer Service
tfahmy666 25 April 2016
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iMindMap Map
this is a summary of an article by Ian Miller, Editor CustomerServiceManager.com and Ingrid Cliff, Brisbane copywriter and the Chief Word Wizard of He…
tfahmy666 28 June 2013
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iMindMap Map
This is a summary of article "Apple's Five Steps of Customer Service" by Myra Golden
tfahmy666 25 February 2013
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iMindMap Map
This was my very first mind map presentation in 2011. I developed it to initiate repositioning our customer service; my audience included the Zonal Di…
abdumabello 18 September 2015
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iMindMap Map
taken from strategy+business article BY THOMAS A. STEWART AND PATRICIA O’CONNELL
tfahmy666 21 June 2017
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iMindMap Map

Webinars

Join Biggerplate Founder Liam Hughes as he explores the ways in which mind maps can help businesses to better consider (and cater for) their different…
Liam Hughes 07 June 2017
100% match
This webinar will explore the benefits of mind mapping in sales prospecting from ideation to customer access, showing the streamlining and efficiency…
Tony Hackett 10 October 2017
100% match
Research by Bain & Company has shown that increasing customer retention rates by 5% increases profits by 25% to 95%. A Rain Group survey found an aver…
Warwick Brown 29 October 2019
90% match
Colin will share how he is using mind maps to develop, build and maintain relationships over long periods (up to 3 years) with major global organisati…
Colin Murphy 11 February 2020
83% match
Join experienced PMP John Rogers (Prismatics Consulting Services) for an introduction to business modelling and strategy through the use of mind mappi…
John Rogers 21 September 2017
83% match
What if you could get more than 50% of your clients through referrals? Dimitris will share the basic principles of referral marketing, and how to use …
Dimitris Bronowski 18 September 2018
68% match
In this webinar Kranthi will illustrate how mind mapping can enable team alignment,and foster collaboration. He will explore how to use mapping for pr…
Kranthi Kiran 11 May 2021
40% match
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Upcoming Webinars:

Mind Mapping for Projects & Productivity
Mind Mapping for Projects & Productivity
Take control of your projects and productivity with help from mind mapping! Join this Biggerplate C…
Speaker: Biggerplate Connect
Date 24 February 2022
Mind Mapping in Education
Mind Mapping in Education
See how mind mapping is being used in education around the world! Whether you're a teacher, student,…
Speaker: Biggerplate Connect
Date 31 March 2022
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