Search results (520)

Mind Maps

Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively man…
liamhughes 08 February 2012
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XMind Map
A simple template for getting a deep understanding of customers’ need, establishing priorities and actions, then monitoring progress using a mind map
graham 03 December 2015
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iThoughts Map
Summary of an article by John Tschohl, the internationally recognized service strategist
tfahmy666 18 May 2014
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iMindMap Map
This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy666 11 April 2014
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iMindMap Map
This is a summary of an article by Robert Moment a customer service consultant
tfahmy666 24 July 2013
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iMindMap Map
This Mind Map is a summary of an article posted by Errol Allen Consulting that gives an overview of the four C's of customer service: Commitment, Comp…
tfahmy666 16 January 2013
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iMindMap Map
Disney Compass Tool for Customer Service
tfahmy666 25 April 2016
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iMindMap Map
10 tips on how to get your money back for poor customer service and defective products.
jimlauria 22 December 2013
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MindManager Map
All you need to know about Twitter and how it can help your business
imindq 25 July 2013
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iMindQ Map
A scorecard example, developed in the BPO world
steverothwell 18 February 2011
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MindManager Map
Outline the various roles and personnel within your organisation with this mind map template.
mindgenius 22 February 2018
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MindGenius Map
Outline the various roles and personnel within your organisation with this mind map template.
mindgenius 19 April 2018
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MindGenius Map

Webinars

Join Biggerplate Founder Liam Hughes as he explores the ways in which mind maps can help businesses to better consider (and cater for) their different…
Liam Hughes 07 June 2017
100% match
This webinar will explore the benefits of mind mapping in sales prospecting from ideation to customer access, showing the streamlining and efficiency…
Tony Hackett 10 October 2017
100% match
Research by Bain & Company has shown that increasing customer retention rates by 5% increases profits by 25% to 95%. A Rain Group survey found an aver…
Warwick Brown 29 October 2019
79% match
Colin will share how he is using mind maps to develop, build and maintain relationships over long periods (up to 3 years) with major global organisati…
Colin Murphy 11 February 2020
74% match
Join experienced PMP John Rogers (Prismatics Consulting Services) for an introduction to business modelling and strategy through the use of mind mappi…
John Rogers 21 September 2017
74% match
What if you could get more than 50% of your clients through referrals? Dimitris will share the basic principles of referral marketing, and how to use …
Dimitris Bronowski 18 September 2018
59% match

Upcoming Webinars:

Developing Marketing Strategies with Mind Maps
Developing Marketing Strategies with Mind Maps
To develop an effective marketing strategy you will need to get from a broad vision to the everyday …
Speaker: Thomas Dori
Date: 29 September 2020
Mind Mapping for Implementing Remote Working
Mind Mapping for Implementing Remote Working
Many businesses have had to change their employee working practices strategy in light of the COVID19…
Speaker: Suleiman Shaibu
Date: 06 October 2020
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