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Mind Maps

5 Quality Factors for Customer Service
Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively man…
liamhughes 08 February 2012
9975
145
1
100% match
XMind Map
Customer Insights Mind Mapping to Satisfy
A simple template for getting a deep understanding of customers’ need, establishing priorities and actions, then monitoring progress using a mind map
graham 03 December 2015
3234
225
4
100% match
iThoughts Map
How to Deal with Irate Customers
Summary of an article by John Tschohl, the internationally recognized service strategist
tfahmy666 18 May 2014
1981
50
2
97% match
iMindMap Map
Handling Customer Complaints The LAAF Method
This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy666 11 April 2014
4888
57
2
95% match
iMindMap Map
How to to Create the "Apple Loyalty Effect" for Your Customers
This is a summary of an article by Robert Moment a customer service consultant
tfahmy666 24 July 2013
2936
133
6
95% match
iMindMap Map
The Four C's of Customer Service
This Mind Map is a summary of an article posted by Errol Allen Consulting that gives an overview of the four C's of customer service: Commitment, Comp…
tfahmy666 16 January 2013
4225
123
2
95% match
iMindMap Map
Disney Compass Tool for Customer Service
Disney Compass Tool for Customer Service
tfahmy666 25 April 2016
2790
17
1
94% match
iMindMap Map
How to Get Your Money Back From Big Companies
10 tips on how to get your money back for poor customer service and defective products.
jimlauria 22 December 2013
2170
63
3
94% match
MindManager Map
Use Twitter for business
All you need to know about Twitter and how it can help your business
imindq 25 July 2013
1777
39
4
90% match
iMindQ Map
BPO Scorecard
A scorecard example, developed in the BPO world
steverothwell 18 February 2011
5566
253
1
90% match
MindManager Map
Organisation Chart
Outline the various roles and personnel within your organisation with this mind map template.
mindgenius 22 February 2018
559
10
1
90% match
MindGenius Map
Simple Organisation Chart
Outline the various roles and personnel within your organisation with this mind map template.
mindgenius 19 April 2018
724
18
0
90% match
MindGenius Map

Webinars

Customer Profiling with Mind Maps
Join Biggerplate Founder Liam Hughes as he explores the ways in which mind maps can help businesses to better consider (and cater for) their different…
Liam Hughes 07 June 2017
100% match
Sales Prospecting: From Ideation to Customer Access
This webinar will explore the benefits of mind mapping in sales prospecting from ideation to customer access, showing the streamlining and efficiency…
Tony Hackett 10 October 2017
100% match
Mind Mapping for Customer Retention
Research by Bain & Company has shown that increasing customer retention rates by 5% increases profits by 25% to 95%. A Rain Group survey found an aver…
Warwick Brown 29 October 2019
79% match
Business Development with Mind Maps
Colin will share how he is using mind maps to develop, build and maintain relationships over long periods (up to 3 years) with major global organisati…
Colin Murphy 11 February 2020
74% match
Mapping For Results - Business Architecture and Strategy
Join experienced PMP John Rogers (Prismatics Consulting Services) for an introduction to business modelling and strategy through the use of mind mappi…
John Rogers 21 September 2017
74% match
Mind Mapping your Customer Referral Strategy
What if you could get more than 50% of your clients through referrals? Dimitris will share the basic principles of referral marketing, and how to use …
Dimitris Bronowski 18 September 2018
59% match
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Upcoming Webinars:

Developing Marketing Strategies with Mind Maps
Developing Marketing Strategies with Mind Maps
To develop an effective marketing strategy you will need to get from a broad vision to the everyday …
Speaker: Thomas Dori
Date: 29 September 2020
View Details
Mind Mapping for Implementing Remote Working
Mind Mapping for Implementing Remote Working
Many businesses have had to change their employee working practices strategy in light of the COVID19…
Speaker: Suleiman Shaibu
Date: 06 October 2020
View Details
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