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Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively man…

liamhughes 08 February 2012

11629

156

100% match

XMind Map

A simple template for getting a deep understanding of customers’ need, establishing priorities and actions, then monitoring progress using a mind map

graham 03 December 2015

4607

277

99% match

iThoughts Map

Summary of an article by John Tschohl, the internationally recognized service strategist

tfahmy666 18 May 2014

2541

97% match

iMindMap Map

This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow

tfahmy666 11 April 2014

6240

95% match

iMindMap Map

This Mind Map is a summary of an article posted by Errol Allen Consulting that gives an overview of the four C's of customer service: Commitment, Comp…

tfahmy666 16 January 2013

6268

131

95% match

iMindMap Map

This is a summary of an article by Robert Moment a customer service consultant

tfahmy666 24 July 2013

3786

143

95% match

iMindMap Map

10 tips on how to get your money back for poor customer service and defective products.

jimlauria 22 December 2013

2430

93% match

MindManager Map

Disney Compass Tool for Customer Service

tfahmy666 25 April 2016

3773

93% match

iMindMap Map

this is a summary of an article by Ian Miller, Editor CustomerServiceManager.com and Ingrid Cliff, Brisbane copywriter and the Chief Word Wizard of He…

tfahmy666 28 June 2013

5752

90% match

iMindMap Map

This is a summary of article "Apple's Five Steps of Customer Service" by Myra Golden

tfahmy666 25 February 2013

5647

90% match

iMindMap Map

This was my very first mind map presentation in 2011. I developed it to initiate repositioning our customer service; my audience included the Zonal Di…

abdumabello 18 September 2015

2346

90% match

iMindMap Map

taken from strategy+business article BY THOMAS A. STEWART AND PATRICIA O’CONNELL

tfahmy666 21 June 2017

2923

90% match

iMindMap Map

Join Biggerplate Founder Liam Hughes as he explores the ways in which mind maps can help businesses to better consider (and cater for) their different…

Liam Hughes 07 June 2017

100% match

This webinar will explore the benefits of mind mapping in sales prospecting from ideation to customer access, showing the streamlining and efficiency…

Tony Hackett 10 October 2017

100% match

Research by Bain & Company has shown that increasing customer retention rates by 5% increases profits by 25% to 95%. A Rain Group survey found an aver…

Warwick Brown 29 October 2019

90% match

Colin will share how he is using mind maps to develop, build and maintain relationships over long periods (up to 3 years) with major global organisati…

Colin Murphy 11 February 2020

83% match

Join experienced PMP John Rogers (Prismatics Consulting Services) for an introduction to business modelling and strategy through the use of mind mappi…

John Rogers 21 September 2017

83% match

What if you could get more than 50% of your clients through referrals? Dimitris will share the basic principles of referral marketing, and how to use …

Dimitris Bronowski 18 September 2018

68% match

In this webinar Kranthi will illustrate how mind mapping can enable team alignment,and foster collaboration. He will explore how to use mapping for pr…

Kranthi Kiran 11 May 2021

40% match

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Take control of your projects and productivity with help from mind mapping! Join this Biggerplate C…

Speaker: Biggerplate Connect

Date 24 February 2022

See how mind mapping is being used in education around the world! Whether you're a teacher, student,…

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