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Handling Customer Complaints The LAAF Method
This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy666 11 April 2014
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How To Pitch Your Positioning Statement (CRABS tool)
Mind Map guide for how to Pitch Your Positioning Statement (CRABS tool) in an effective way
tfahmy666 08 May 2014
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Empathic Listening
This is a summary of HBR Article by by Christine M. Riordan on Empathic Listening
tfahmy666 12 February 2014
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New Skills for Sales People
This is a summary of HBR article on the new skills that sales people should have
tfahmy666 08 August 2012
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Golden Circle
summary of Simon Sinek talk on TED about Golden Circle concept. The Golden Circle is an idea, an alternative perspective, that explains why some peopl…
tfahmy666 28 July 2012
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Jeff Bezos Leadership Lessons
This is a summary of HBR article about leadership lessons of Jeff Bezoz - CEO Amazon
tfahmy666 28 July 2012
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How to Deal with Irate Customers
Summary of an article by John Tschohl, the internationally recognized service strategist
tfahmy666 18 May 2014
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Gender Differences in Performing Skills
an overview of Gender Differences in Performing Skills as summarized in Eric Jensen's book "Brain-Based Learning" note that these are g…
tfahmy666 27 December 2013
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Market Segmentation types
overview of different types of segmentation
tfahmy666 04 December 2014
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Seven Deadly Sins of Speaking
Summary of TED talk by Julian Treasure: "How to speak so that people want to listen"
tfahmy666 30 June 2014
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What Triggers A Word of Mouth
In his book "Contagious Why Things Catch On" Jonah Berger breaks down the studies into six STEPPS of contagiousness: social currency, trigge…
tfahmy666 22 April 2014
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Teaching Techniques
An overview of best teaching techniques as described by Eric Jensen in his book "Teaching with poverty in Mind"
tfahmy666 07 June 2014
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Mind Mapping Module 1: Principles
Mind Mapping Module 1: Principles
Learn the core principles for effective mind mapping, whether creating mind maps by hand or using so…
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Date 06 May 2026
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Mind Mapping Module 2: Complexity
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