Mind Maps Videos Articles Events Services Pricing
Sign in
Register

Net Promoter Score (NPS)

Free
Register FREE to download this mind map
You must be a member to download mind maps!

Join Biggerplate FREE to access thousands of mind maps!

Already a member? Login.

Cancel
Register
Added: 2014-02-06
0
23
4704
tfahmy666
Created with: iMindMap
The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [your company] to a friend or colleague...
The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [your company] to a friend or colleague? — you can track these groups and get a clear measure of your company’s performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and
View More

This map features iMindMap software. Visit iMindMap website.

Tags: measurement promoters passive detractors benefits NPS Net Promoter Score
Created with: iMindMap
Categories: Leadership & Management,
Language: None
Copyright: ©2014 Tarek Fahmy. All Rights Reserved.

Related Resources

Biggerplate logo

Improve Your Skills: Upgrade to Biggerplate Plus!

Software Courses
250+ Premium Videos
Live Virtual Events
Software Discounts
View Details

Upcoming Webinars:

Mind Mapping Module 3: Creativity
Mind Mapping Module 3: Creativity
In this live training webinar you will learn how mind mapping can support creative processes for ind…
Speaker: Liam Hughes
Date 13 May 2026
View details
Mind Mapping Module 4: Planning
Mind Mapping Module 4: Planning
In this live training webinar you will learn to take control of projects and planning, leveraging mi…
Speaker: Liam Hughes
Date 19 May 2026
View details
Biggerplate Plus membership required!

Biggerplate Plus membership required to access this resource!

Plus membership benefits:

  • Access all Courses
  • Access all Videos
  • Access all Events
  • Software Discounts

Learn more about Plus Membership.

Already a member? Login.

Cancel
Register