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This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow

tfahmy666 11 April 2014

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BTS CGO management

destructo 09 April 2014

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Storytelling is not only the oldest and most effective, loved and inspiring way of mankind to communicating - it's a powerful leadership tool, th…

marcox 10 June 2014

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Resumen de la conferencia de Patricia Ramírez Loeffler dada en la Fundación FYDE CajaCanarias. Marzo 2014.

Majafrades 10 June 2014

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Summary of an article by John Tschohl, the internationally recognized service strategist

tfahmy666 18 May 2014

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Antarctic Endurance Expedition 2016 (AE16) is a combined Royal Navy and Royal Marines Expedition planned for Jan/Feb 2016 and following in the footste…

Sharon 02 February 2015

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This map is part of the overall Antarctic Endurance project narrative and reflects the initial and immediate individual response to an arduous adventu…

Sharon 02 February 2015

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Bonjour à toutes et à tous, L'APROGED a organisé une conférence sur la valorisation des contenus numériques; 2 entrepr…

pbernardon 10 February 2015

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These are some of the most common leadership and management mistakes, specially for those who are new to a management role. Keeping this in mind may h…

emonterog 24 January 2015

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