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This mind map can help you think through the numerous ways in which your customers, or potential customers may be engaged by your brand. The map chall…
This is a summary of an article by Robert Moment a customer service consultant
This mindmap is based on analysis of over 700 unique B2B purchases doen by Harvard Business Review , it shows the seven distinct customer contact prof…
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to ma…
Customer journey ecommerce website