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Mind Maps

How to Deal with Irate Customers
Summary of an article by John Tschohl, the internationally recognized service strategist
tfahmy666 18 May 2014
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Handling Customer Complaints The LAAF Method
This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy666 11 April 2014
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How To Pitch Your Positioning Statement (CRABS tool)
Mind Map guide for how to Pitch Your Positioning Statement (CRABS tool) in an effective way
tfahmy666 08 May 2014
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Empathic Listening
This is a summary of HBR Article by by Christine M. Riordan on Empathic Listening
tfahmy666 12 February 2014
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The Culture Map
The Culture Map was designed by Dave Gray, an entrepreneur and designer. It is one of the best tools to that organizations can use to assess, map and…
tfahmy666 23 July 2015
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Learning Styles
One of the most widely used models of learning styles is The Index of Learning Styles™ developed by Dr Richard Felder and Barbara Soloman in the late …
tfahmy666 11 August 2015
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Deferrers vs. New Rich
Taken from Tim Ferriss book the "4-hour Work Week" New Rich: Abandon deferred life plan and create luxury lifestyles in the present using…
tfahmy666 20 June 2015
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Applying the OODA Loop to Accelerate Your Decision Making
The OODA loop (Observe, Orient, Decide, Act) is a model that was created by USAF Col. John Boyd. It was originally designed for Koreanera fighter pi…
tfahmy666 14 September 2015
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What Triggers A Word of Mouth
In his book "Contagious Why Things Catch On" Jonah Berger breaks down the studies into six STEPPS of contagiousness: social currency, trigge…
tfahmy666 22 April 2014
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Innovation Drivers at 3M
Summary of INSEAD article on Innovation Drivers at 3M
tfahmy666 05 December 2013
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Introduction to Pricing
an overview of Pricing..an essential part of the Marketing Mix
tfahmy666 02 December 2013
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Angel Investors vs. Venture Capitalists
Angel Investors vs. Venture Capitalists
tfahmy666 21 May 2017
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Upcoming Webinars:

Mind Mapping Module 1: Principles
Mind Mapping Module 1: Principles
In this live training webinar you will learn the core principles for effective mind mapping, whether…
Speaker: Liam Hughes
Date 07 May 2025
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Mind Mapping Module 2: Complexity
Mind Mapping Module 2: Complexity
In this live training webinar you will learn how mind mapping can help you tackle complexity and wor…
Speaker: Liam Hughes
Date 14 May 2025
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