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5 Quality Factors for Customer Service

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Added: 2012-02-08
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173
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LiamHughes
Created with: Xmind
Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively manage customer expectations and deliver service that meets these expectations on the customers terms.
Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively manage customer expectations and deliver service that meets these expectations on the customers terms.
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Tags: about map reliability responsiveness tangibles assurance empathy service customer customer service relationship improvement training quality perception
Created with: Xmind
Categories: Leadership & Management,
Language: None
Copyright: To the extent possible under law, the owner of this work has waived all copyright and related or neighboring rights to it.

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