Tools Mind Maps Videos Articles Events Community Services Pricing
Sign in
Register

5 Quality Factors for Customer Service

Free
Register FREE to download this mind map
You must be a member to download mind maps!

Join Biggerplate FREE to access thousands of mind maps!

Already a member? Login.

Cancel
Register
Added: 2012-02-08
1
173
15443
LiamHughes
Created with: Xmind
Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively manage customer expectations and deliver service that meets these expectations on the customers terms.
Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively manage customer expectations and deliver service that meets these expectations on the customers terms.
View More
Tags: about map reliability responsiveness tangibles assurance empathy service customer customer service relationship improvement training quality perception
Created with: Xmind
Categories: Leadership & Management,
Language: None
Copyright: To the extent possible under law, the owner of this work has waived all copyright and related or neighboring rights to it.

Related Resources

Upcoming Webinars:

Mind Mapping for Complexity & Creativity
Mind Mapping for Complexity & Creativity
In this live training webinar you will learn how mind mapping can help you tackle complexity and sup…
Speaker:Liam Hughes
Date 22 October 2026
View details
Mind Mapping for Planning & Productivity
Mind Mapping for Planning & Productivity
In this live training webinar you will learn to take control of projects and planning, leveraging mi…
Speaker:Liam Hughes
Date 29 October 2026
View details
Biggerplate Plus membership required!

Biggerplate Plus membership required to access this resource!

Plus membership benefits:

  • Access all Courses
  • Access all Videos
  • Access all Events
  • Software Discounts

Learn more about Plus Membership.

Already a member? Login.

Cancel
Register