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Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively man…

LiamHughes 08 February 2012

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Xmind Map

This mindmap is based on analysis of over 700 unique B2B purchases doen by Harvard Business Review , it shows the seven distinct customer contact prof…

tfahmy666 24 July 2012

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iMindMap Map

This MindGenius mind map template provides a starting point to help with customer profiling processes. Build out the map by considering and capturing …

mindgenius 24 December 2014

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MindGenius Map

this is the new model of marketing mix.

tarvirdizadeh 05 March 2015

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Xmind Map

A step by step guide for engaging in a high quality dialogue with a customer (using a mind map template) to understand their perspectives and needs th…

graham 02 November 2015

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Xmind Map

This map covers the steps that a customer takes on there information journey. For more information on this process we have published a range of video…

boostyourbusiness 09 November 2015

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MindGenius Map

An overview of POINTS Tool to Prepare for Customer Meeting. Tool was invented by consultancy firm Mercuri Internation

tfahmy666 05 July 2014

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iMindMap Map

This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow

tfahmy666 11 April 2014

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iMindMap Map

visual knowledge mapping - example of procurement mindmapping diagram

wojciechkorsak 27 February 2014

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ConceptDraw Map

10 tips on how to get your money back for poor customer service and defective products.

jimlauria 22 December 2013

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MindManager Map

Outline of a customer prorgram managment office

eduarddalm 25 August 2014

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MindManager Map

Customer intamacy versus Operational excellence

wmvvuure 09 December 2015

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iThoughts Map

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