Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Uncommon Service: How to Win by Putting Customers at the Core of Your Business
3,507
214
3,507
214
This mind map was made with MindManager
Visit Website added Tue, Aug 13, 2013
via web

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
Created using: Visit Website
Category: Library > Parent > Child
Copyright & licencing: ©2013 Bonnard Reynald. All Rights Reserved.

Comments

Please login to post comments

Related Mind Maps:

Share this mind map

Link:

To open this mind map, you`ll need Visit Website or compatible mind mapping software installed.

Need help? Please contact us

Notes

Another free MindManager Strategy Mind Map shared on Biggerplate! Register FREE to download thousands of mind map templates and examples!

View more MindManager templates.

Need custom mind map templates for your business? Learn more

Sign up FREE

Register FREE to download this map.

Already registered? Login.

Biggerplate logo

Go Further with Mind Mapping: Upgrade to Biggerplate PRO!

Exclusive webinars & events
100+ webinar replays
Exclusive software discounts
Image library access
Create unlimited Collections
View Details

Upcoming Webinars:

Goal Setting Foundations: The Rearview Review
Goal Setting Foundations: The Rearview Review
Setting goals for a new year can be exciting and energising, but often we jump into goal setting wit…
Speaker: Liam Hughes
Date 09 December 2021
Dreams, Goals, Commitments: Mind Maps for Aligned & Actionable Goals
Dreams, Goals, Commitments: Mind Maps for Aligned & Actionable Goals
Do you feel like the goals you set often don’t align with your true personal and professional aspira…
Speaker: Hilary Grosskopf
Date 09 December 2021
Biggerplate Certified

Validate your mind mapping software skills with Biggerplate Certification!

Learn more
Copyright 2008 - 2021 Biggerplate.com Ltd. All rights reserved.